Monthly Archives: March 2013

CX Smackdown! The visionary founder versus the customer experience designer!

“Customers don’t know what they want until we’ve shown them.” – Steve Jobs According to Forrester, we’re now in the Age of the Customer (having, over the past century, previously gone through the Ages of Manufacturing, Distribution and Information). Customers now have far more choice, and far more power, than ever before. And with the […]